Privacy Policy

This Privacy Policy explains how Sai Computer ("we", "us", "our"), located at IDBI Bank, Navjivan Colony, Bilimora – 396321, Gujarat, India, together with our communications partner Vividbloom Enterprises Pvt Ltd, collects, uses and protects the personal information you provide when you visit our website, submit an enquiry, or use our products and services.

1. Information We Collect

• Contact details: name, phone/WhatsApp number and email address you submit through our enquiry form, by phone, WhatsApp or in store.
• Enquiry details: the service you are interested in and any message you share with us.
• Device / service information: details about devices handed over for repair (make, model, serial number, reported issue).
• Technical data: IP address, browser type and pages visited, collected automatically for security and analytics.
• Consent records: the date, time and wording of the consent you give to be contacted.

2. How We Use Your Information

• To respond to your enquiries and provide quotes.
• To deliver, install, repair or maintain products and services you request.
• To send service updates, invoices, reminders and support messages by call, SMS, WhatsApp or email.
• With your consent, to share offers and information about our services.
• To improve our website, prevent fraud and comply with legal obligations.

3. SMS, Calls & Email Communication

By ticking the consent box on our form, you agree to receive calls, SMS messages and emails from Vividbloom Enterprises Pvt Ltd about your enquiry, quotes and services at the number and email you provided. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages on our behalf.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• Service providers who help us operate (e.g., messaging, email, hosting, courier or manufacturer warranty partners), under confidentiality obligations.
• Government or law-enforcement authorities when required by applicable law.

5. Data on Devices Given for Repair

We respect the privacy of data stored on your devices. Our technicians access device contents only as needed to perform the requested service. We recommend that you back up your data before handing over any device. While we take every reasonable precaution, we are not responsible for loss of data during repair.

6. Cookies

Our website may use basic cookies and similar technologies to keep the site working and understand usage. You can disable cookies in your browser settings; some features may not work properly as a result.

7. Data Security & Retention

We use reasonable technical and organisational safeguards to protect your information. We retain personal data only for as long as necessary to fulfil the purposes described here or as required by law, after which it is securely deleted.

8. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent at any time by contacting us using the details below.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us