Refund & Warranty Policy

At Sai Computer we want you to be happy with every purchase and service. This policy explains how returns, refunds and warranty claims are handled.

1. Product Returns

• Products found defective on arrival (DOA) must be reported within 7 days of purchase with the original invoice, box and accessories.
• DOA products will be replaced or repaired after inspection, or as per the manufacturer's DOA policy.
• Opened software, consumables (cartridges, toner, cables) and customised/assembled systems are not eligible for return unless defective.

2. Refunds

• Approved refunds are processed within 7–10 working days to the original payment method.
• Advance payments for special orders may be non-refundable once the order is placed with the supplier; this will be communicated at the time of booking.
• Diagnosis or visit charges, once the service has been performed, are non-refundable.

3. Manufacturer Warranty

New products are covered by the respective manufacturer's warranty. We will assist you in registering and processing warranty claims with authorised service centres.

4. Service Warranty

• Parts replaced by us carry a limited warranty as mentioned on your invoice (typically 30–90 days depending on the part).
• Warranty covers the same fault on the replaced part only and is void in case of physical damage, liquid damage, power surge, burn marks, tampering or repair by a third party.
• Software services (OS installation, virus removal) are not covered once the device has been used with new software or exposed to new threats.

5. AMC Cancellation

Annual Maintenance Contracts may be cancelled with 30 days' written notice. Refunds, if any, are calculated on a pro-rata basis after deducting services already availed.

6. Contact